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Rugged tablet for ServiceNow Field Service Management

ServiceNow Field Service Management is the field service product on the ServiceNow platform, used by organisations that already run ServiceNow for IT, customer service or asset management and want their engineers' work orders in the same system. Dispatchers plan and assign work order tasks in the web interface; technicians receive and complete them in the ServiceNow Agent mobile app, which the documentation also calls Mobile Agent and which appears on the device simply as Agent. ServiceNow's Field Service mobile documentation lists what a technician does in it: accept or reject tasks and plan the day, find routes across several task locations and navigate from the task map, locate parts on an asset map and record assets used, take a customer signature on the device, and search knowledge articles. Tasks done offline are stored on the device and synchronised when it reconnects.

Unusually for enterprise software, ServiceNow publishes a device page for its mobile apps and keeps it current: a table of the minimum Android and iOS version for each app version, a statement of which Android releases are supported, a recommended RAM figure, and a list of tested devices. For the app versions current in 2026 the Android minimum is 12.0, the recommended RAM is 8GB, and the page says plainly that Android tablets are not officially tested. The app itself is published for iOS and Android only, so a Windows tablet reaches ServiceNow through the browser, where the Zurich release supports Edge and Chrome on the desktop.

This page sets out what ServiceNow publishes about the devices its app runs on, which Tuga rugged tablets meet those published figures and where each falls short, why the Tuga A10 is the primary pick, when the Tuga A6 or W10 is the better buy, and how a UK team can buy a single trial unit before committing to a fleet. ServiceNow is licensed to the organisation, not bought with the device, so this is a page for teams that already have it.

Requirements

What ServiceNow Field Service Management (ServiceNow Agent mobile app) needs from a device

Each item below comes from ServiceNow, Inc.'s own listing or documentation, with the source linked.

  • Android 12.0 minimum for the current app versions (20.4 and later, through 22.x)

    ServiceNow's Tested devices and supported versions page for the Zurich release (updated 30 July 2026) gives a table of minimum operating system versions by mobile app version: 12.x to 12.4 needed Android 7.0, 12.5 to 15.2 Android 8.0, 15.3 to 16.x Android 9.0, 17.x to 18.x Android 10.0, 19.x to 20.3 Android 11.0, and 20.4 and later, 21.x and 22.x Android 12.0 (Snow Cone). The minimum iOS for the same versions is iOS 18. The page also says the mobile apps require the Madrid release of ServiceNow or later and are not forward compatible with older instances. Source: servicenow.com

  • The latest four Android versions are supported

    The same page states that ServiceNow supports the latest two versions of Apple iOS, and the latest four versions of Google Android, and that it reserves the right to re-evaluate support based on OS capabilities and the product roadmap. Read with the table above, the app installs on Android 12 but the supported window is the four most recent releases, so a device on Android 12 or 13 sits below that window while a device on Android 14 or 15 is inside it as of October 2026. Check the current Android release when you buy. Source: servicenow.com

  • 8GB RAM recommended for Android devices; Android tablets not officially tested

    The page says the minimum recommended RAM for Android devices is 8GB. Its tested Android list is made up of Google Pixel and Samsung Galaxy phones plus the Zebra TC51 handheld, and it states that Android tablet is not officially tested. From app version 20.4.0 the platform no longer supports the Intel x86 and x86_64 architectures for Android, so the device needs an ARM processor. Source: servicenow.com

  • Android app from Google Play, for phones and tablets, with offline, navigation, barcode scanning and signatures

    The Android app is published on Google Play as ServiceNow Agent (package com.servicenow.fulfiller, developer ServiceNow). When checked on 25 October 2026 the listing showed an update date of 2 October 2026, a current version in the 22.x line, and device chips for Phone and Tablet. The listing text says agents use the app to accept and update work even without Internet connectivity, that it uses native device capabilities for tasks like navigation, barcode scanning or collecting a signature, and that it ships with workflows for Field Services among others. The listing did not display a Requires Android figure in our check, so the governing figure is the documentation table above. Source: play.google.com

  • Offline mode must be switched on by an administrator, app-wide and per screen

    ServiceNow's offline documentation (Brazil release, updated 10 September 2026) says the apps that can work offline are the Mobile Agent app, Now Mobile app or a custom branded app, that offline mode must be enabled at the app level, and that every screen and function involved must also be configured as available offline. The offline capabilities page (same release and date) sets the limits: list and calendar screens set as available offline are limited to 1000 records, record screens are limited to cached records, and adding attachments or comments offline requires a scripted write-back action. The Field Service mobile page says the data for tasks performed offline is stored on the device and synchronised when the device goes online. Source: servicenow.com

  • Barcode scanning through the camera, with Zebra scanning devices supported on Android

    The Mobile barcode scanning page (Zurich, updated 31 July 2025) lists the formats the apps read on both platforms: 1D EAN-13, EAN-8, UPC-A, UPC-E, Code-39, Code-93, Code-128, ITF and Codabar, and 2D QR Code, Data Matrix, PDF-417 and Aztec, with further formats on iOS only. It states that the Android version of ServiceNow mobile apps can be used with most Zebra scanning devices, notes that Code-128 and Code-39 scanning is not consistent on Android devices due to a known open issue with Android libraries, and points to the EnableCameraFocusEnhancement and EnableMaxCameraResolution mobile properties for better camera scanning. Source: servicenow.com

  • Windows: browser access only, Edge or Chrome on the desktop

    ServiceNow publishes no Windows app for technicians. Its Zurich browser support page lists Microsoft Edge (Chromium) and Chrome at the latest public release and the two previous releases for the desktop interfaces, and marks the Next Experience and Workspace interfaces as not supported on tablet and mobile browsers. A Windows 11 Pro tablet running desktop Edge or Chrome therefore reaches the dispatcher and back office screens; it does not run the Agent app. Source: servicenow.com

Devices

Which Tuga device fits ServiceNow Field Service Management (ServiceNow Agent mobile app)

Picked on the published requirements above and nothing else.

Our pick for Android
Tuga A10 rugged tablet

Tablet / 10.1″ / Android

Tuga A10

Full-size. For drawings you actually need to read.

IP68 MIL-STD-810H 8000mAh Android 14
£449 View
Our pick

Tuga A10 £449

The Tuga A10 is the only Tuga that meets both of ServiceNow's published Android figures with margin: it runs Android 14, two versions above the 12.0 minimum and inside the latest-four window as of October 2026, and it carries the 8GB of RAM the page recommends, where the A6 has 4GB and the A8 6GB. Its 128GB of storage leaves room for the offline cache of up to 1000 records per list screen plus photos, and the microSD slot takes cards up to 2TB. The 10.1 inch 1920 x 1200 screen shows a work order task, its parts list and a knowledge article without constant scrolling, the 13MP rear camera with flash is the documented scan and photo path, and GPS with Galileo, BeiDou, QZSS and NavIC feeds the task map and routing. It is sealed to IP68 and tested to MIL-STD-810H, which suits plant rooms, roofs and the back of a van. Two honest caveats. ServiceNow says Android tablets are not officially tested, so run a trial unit with your own instance and offline configuration before a fleet order. And its 350 nit screen is readable in shade and in the van rather than in direct sun; for an engineer who works outdoors all day the A8 is brighter but falls short of ServiceNow's figures.

  • Requirement: Android 12.0 minimum, with the latest four Android versions supported. Tuga A10: Android 14 with Google Play, above the minimum and inside the window as of October 2026.
  • Requirement: 8GB RAM recommended for Android devices. Tuga A10: 8GB RAM and 128GB storage, microSD up to 2TB.
  • Requirement: ARM processor (x86 no longer supported from app 20.4.0). Tuga A10: MediaTek MT8781 octa-core, 2.2GHz.
  • Requirement: camera barcode scanning, photos and signatures. Tuga A10: 13MP rear camera with flash, 5MP front, 10.1 inch multi-touch screen for signatures.
  • Requirement: navigation and the task map, with offline sync when the device reconnects. Tuga A10: GPS + Galileo + BeiDou + QZSS + NavIC, dual SIM 4G, dual-band Wi-Fi 5, Bluetooth 5.2, 8000mAh battery with quick charge.
  • Requirement: a device that survives site use. Tuga A10: IP68, MIL-STD-810H, -20C to 60C, 680g; fits the charging dock and the vehicle mounting dock.
Get a business quote Full specification
Tuga A6 rugged handheld

Handheld / 6″ / Android

Tuga A6

The one that lives in your pocket.

IP67 5050mAh removable Android 15
£349 View
Alternative

Tuga A6 £349

For a technician who wants the app in a pocket or belt holster, the Tuga A6 is a 6 inch Android handheld at 277g, and ServiceNow's tested list is made up of phones, so a phone layout is the one the vendor tests. It runs Android 15, the newest Android in the range and comfortably inside the latest-four window. The gap is memory: its 4GB of RAM is half the 8GB ServiceNow recommends, and its 64GB of storage is the smallest in the range, so an instance with large offline lists and many attachments is worth trialling on a unit first. It has a built-in Zebra 2D scan engine with two side scan keys; ServiceNow says its Android apps can be used with most Zebra scanning devices, but names the Zebra TC51 handheld rather than the engine inside another maker's device, so treat scanning through the engine as something to check on a trial unit and the 13MP camera as the documented path. IP67 sealing, a 1.5 metre drop rating and a removable 5050mAh battery suit a long shift away from the van.

  • Requirement: Android 12.0 minimum, latest four versions supported. Tuga A6: Android 15 with Google Play, inside the window with margin.
  • Requirement: 8GB RAM recommended. Tuga A6: 4GB RAM, below the recommended figure; 64GB storage, microSD up to 256GB.
  • Requirement: camera barcode scanning and signatures. Tuga A6: 13MP rear camera with flash; integrated Zebra 2D scan engine with two side scan keys (check it with your instance on a trial unit).
  • Requirement: navigation and offline sync. Tuga A6: GPS + GLONASS + BeiDou + Galileo, 4G LTE dual SIM, dual-band Wi-Fi 5, Bluetooth 5.1, NFC, removable 5050mAh battery.
  • Requirement: a device that survives site use. Tuga A6: IP67, 1.5 metre drop rating, -20C to 50C, 277g, 6 inch FHD+ 2160 x 1080 screen; fits the belt holster and car phone mount.
Get a business quote Full specification
Our pick for Windows
Tuga W10 rugged tablet

Tablet / 10.1″ / Windows

Tuga W10

The full desktop experience. Anywhere.

IP65 5000mAh removable Windows 11 Pro
£649 View
Alternative

Tuga W10 £649

The Tuga W10 does not run the ServiceNow Agent app, which ServiceNow publishes for iOS and Android only. It earns a place for the other half of Field Service Management: the dispatcher, supervisor or depot manager who works in the web interface. ServiceNow's Zurich browser support page lists desktop Edge and Chrome at the current and two previous releases, and the W10 runs Windows 11 Pro on an Intel N100 with 8GB of RAM and a 10.1 inch touchscreen, so it opens the same Workspace screens as an office PC, with RJ45 Ethernet for a site cabin that has a wired network and HDMI for a wall screen. The 1280 x 800 resolution is lower than the A10's and the 5MP camera is not a field camera; it is IP65 rather than IP68. Buy it for a mobile dispatcher, not for the technician.

  • Requirement: browser access on the desktop for Workspace and the dispatch screens, Edge or Chrome. Tuga W10: Windows 11 Pro, Intel N100 up to 3.4GHz, 8GB RAM, 128GB storage with 256GB and 512GB factory options.
  • Requirement: a wired or wireless connection in a site cabin or depot. Tuga W10: 100Mbps RJ45 Ethernet, dual-band Wi-Fi 5, Bluetooth 5.2, optional 4G LTE and GPS, HDMI out.
  • Requirement: a device that leaves the office. Tuga W10: 10.1 inch IPS multi-touch, IP65, removable 5000mAh battery, 1197g; fits the charging dock and vehicle mounting dock.
  • Not met: the ServiceNow Agent mobile app, which has no Windows version; and tablet browsers are not supported for Workspace, so use the desktop browser.
Get a business quote Full specification
Worth knowing. The Tuga A8 runs Android 12, the minimum in ServiceNow's version table but below the latest-four-versions window the same page describes, and its 6GB of RAM is under the recommended 8GB, so it is not recommended on the published figures despite having the brightest screen in the range. The Tuga W10, W8 and WH6 cannot run the ServiceNow Agent app, which ServiceNow publishes for iOS and Android only; the W10 is listed above for browser access to the dispatch screens, and the W8 and WH6 would do the same job on smaller screens. ServiceNow states that Android tablets are not officially tested, that Intel x86 Android devices are no longer supported from app version 20.4.0, and that offline, scanning and location tracking depend on how your administrator configures the instance, so trial one unit before buying for a team.
Setting up

Getting ServiceNow Field Service Management (ServiceNow Agent mobile app) running

  1. Ask your ServiceNow administrator to confirm the instance is on a supported release (the mobile apps need Madrid or later and are not forward compatible), that the Field Service Management mobile experience is active, and that your technician role has the work order task screens assigned.
  2. On a Tuga A10 or A6, open Google Play and install ServiceNow Agent (package com.servicenow.fulfiller, developer ServiceNow). The app appears on the device as Agent. Enter your instance address and sign in the way your administrator has configured, by password or single sign-on.
  3. Allow location and camera when prompted: the task map, routing and the location tracking feature need location, and barcode scanning, photos and attachments need the camera. ServiceNow documents location tracking as a record of where an agent last worked on an instance.
  4. If your technicians work without signal, have the administrator enable offline mode for the Mobile Agent app and configure each work order task screen and function as available offline; ServiceNow states that the app-level setting alone does not make screens work offline. Open the app online first so the offline data downloads, and keep list screens under the 1000 record limit.
  5. For asset and part barcodes, ask the administrator to add the EnableCameraFocusEnhancement and EnableMaxCameraResolution mobile properties ServiceNow recommends for Android camera scanning, and test Code-128 and Code-39 labels on a trial unit, since ServiceNow notes those are inconsistent on Android.
  6. Run one real task end to end on a trial unit, online and then offline: accept it, navigate from the task map, record a part, take a photo, capture a signature and close the task, then confirm it synchronises and appears for the dispatcher before ordering for the team.
  7. Fit the tempered glass screen protector before the device goes out. For the A10 add the vehicle mounting dock in the van and the charging dock where devices live overnight; for the A6 add the belt holster.
Accessories

Worth adding

  • Vehicle mounting dock, £109 (Tuga A8, A10, W8 and W10), for technicians working from a van
  • Charging dock, £49.99 (Tuga A10, W8 and W10), for devices that return to a depot overnight
  • Capacitive stylus, £14.99 (Tuga A8, A10, W8, W10 and WH6), for signatures and small form fields
  • Hand strap, £24 (Tuga A8, A10, W8 and W10), for one-handed use on a ladder or in a plant room
  • 12V DC car charger, £26, fits every model
  • Belt holster, £22 (Tuga A6 and WH6)
  • Tempered glass screen protector 2-pack, £14, fits every model
  • Rugged carry case, £34 (Tuga A8, A10, W8 and W10)
  • USB-C to USB-A OTG adapter, £8, fits every model, for a wired scanner or keyboard

All accessories

Questions

ServiceNow Field Service Management (ServiceNow Agent mobile app) on a Tuga device

ServiceNow publishes Android 12.0 as the minimum for its current app versions, supports the latest four Android versions, and recommends 8GB of RAM. The Tuga A10 runs Android 14 with 8GB of RAM and 128GB of storage, so it meets each published figure. ServiceNow also says Android tablets are not officially tested, and we do not describe any device as tested or certified by ServiceNow; these are the vendor's published requirements set against the device specifications, and a trial unit with your own instance is the way to confirm it.

Android 12 is the minimum in ServiceNow's version table, so the app installs on it, but the same page says ServiceNow supports the latest four versions of Android, which as of October 2026 means Android 14 and later. The A8 also has 6GB of RAM against the recommended 8GB. It is the brightest screen in the range at 1000 nits and the best outdoor tablet we sell, so if your instance is already in use on Android 12 devices and your administrator is happy, it will work today; we do not recommend it on the published figures because it sits below the supported window.

Yes, once your administrator has switched on offline mode for the Mobile Agent app and configured the screens and functions your technicians use as available offline. ServiceNow's offline pages set the limits: list and calendar screens hold up to 1000 records offline, record screens show cached records, and adding comments or attachments offline needs a scripted write-back action. Work done offline is stored on the device and synchronised when it reconnects. Both the A10 and A6 have dual SIM 4G, so signal gaps are shorter in the first place.

ServiceNow's apps scan 1D and 2D barcodes through the camera, including EAN, UPC, Code-128, QR and Data Matrix, and ServiceNow says the Android apps can be used with most Zebra scanning devices. The A10 scans with its 13MP camera. The A6 has a built-in Zebra 2D scan engine and side scan keys, but the Zebra device ServiceNow names is the TC51 handheld, not an engine inside another maker's device, so check scanning through the engine on a trial unit and treat the camera as the documented route. ServiceNow also notes Code-128 and Code-39 scanning is inconsistent on Android and recommends two mobile properties to improve camera focus and resolution.

No. ServiceNow publishes the Agent app for iOS and Android only. A Windows tablet reaches ServiceNow through the browser: the Zurich browser support page lists desktop Edge and Chrome at the current and two previous releases, and the Tuga W10 runs Windows 11 Pro, so it opens the dispatcher and Workspace screens that a tablet browser is not supported for. That makes the W10 a device for a mobile dispatcher or supervisor, not for the technician's work orders.

Yes to both. A single trial unit before a fleet order is welcome, and for this software it is worth running your real instance and offline configuration on it, since ServiceNow does not test Android tablets. Business buyers can request a quote and pay by bank transfer on a proforma invoice. Tuga Hardware is the trading name of Destello Tech Ltd and is not VAT registered, so there is no VAT to add to the £449 (A10), £349 (A6) or £649 (W10) prices. Delivery is free to UK addresses in 7 to 10 working days, with 30-day returns and a 12-month warranty. Team discounts apply automatically: 3% at 2 devices, 5% at 3 to 4, 8% at 5 to 9 and 10% at 10 or more, and Total Care for fleets of five or more is available on quote.

ServiceNow Field Service Management, the ServiceNow Agent app, Mobile Agent and Now Mobile are products of ServiceNow, Inc. Tuga Hardware is an independent hardware seller and is not affiliated with or endorsed by ServiceNow, Inc.

Sources checked for this page

Trial one unit before you kit out the team.

Order a single Tuga A10 at £449, no VAT to add, with 30 days to send it back if it is not right. Business quotes and proforma invoices on request.

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